BUSINESS WORKFLOW · W03

Fix an Operations Bottleneck

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STEP 1

Find the process constraint creating delays, rework, capacity pressure, or owner involvement.

STEP 2

Map a recurring workflow and remove unnecessary handoffs, delays, and duplicate work.

STEP 3

Define what must be true when work moves from one person or team to another.

STEP 4

Create checkpoints that catch preventable errors before work reaches the customer.