Privacy Policy

1. Scope

This Privacy Policy applies to websites, applications, subscription services, forms, assessments, communications, and other online services operated by Wired2Lead, LLC (collectively, the “Services”), including wired2lead.com and AI.Wired2Lead.

This Policy does not apply to third-party websites, products, or services that have their own privacy notices. When you follow a link to another service, review that service’s privacy practices.

2. Information we collect

Information you provide

• Account and contact information: such as your name, email address, business name, job title, telephone number, login information, and communication preferences.
• Business profile information: details you provide about your company, goals, operations, employees, customers, systems, finances, challenges, and growth opportunities.
• Customer content: questions, prompts, conversations, assessments, plans, documents, playbooks, uploads, and other material you submit to or create through the Services.
• Transaction information: subscription plan, billing status, transaction identifiers, and limited payment-related details. Payment card information is generally collected and processed by our payment provider rather than stored directly by Wired2Lead.
• Communications: messages, support requests, survey responses, feedback, and information submitted through forms.

Information collected automatically

When you use the Services, we and our service providers may automatically collect IP address, browser and device information, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, session activity, cookie identifiers, and diagnostic or security logs.

Information from other sources

We may receive information from payment processors, analytics and advertising providers, authentication providers, business partners, public sources, and integrations you choose to connect. We may combine this information with information collected through the Services.

3. How we use information

We may use information to:

• provide, personalize, maintain, and improve the Services;
• create and administer accounts, trials, subscriptions, and payments;
• generate AI-assisted responses, plans, systems, analyses, documents, and recommendations;
• respond to questions, support requests, and other communications;
• send service notices, account messages, and, where permitted, marketing communications;
• measure performance, understand usage, and develop new features;
• protect accounts, prevent fraud or abuse, troubleshoot problems, and enforce our agreements;
• comply with law and establish, exercise, or defend legal claims; and
• carry out another purpose disclosed when information is collected or with your consent.

4. AI and customer content

AI.Wired2Lead uses artificial intelligence and may transmit relevant customer content to third-party AI and infrastructure providers so the Services can generate responses and requested materials. Those providers process information on our behalf or under their applicable terms and safeguards.

Do not submit payment card numbers, Social Security numbers, medical records, passwords, trade secrets you are not authorized to disclose, or other highly sensitive information unless a feature expressly requests it and provides appropriate safeguards.

AI-generated output may be inaccurate or incomplete. You are responsible for reviewing output before relying on it or using it in your business. Additional terms governing customer content and AI output appear in our Terms of Service.

5. How we disclose information

We may disclose information to:

• Service providers: companies that provide hosting, cloud infrastructure, AI processing, payment processing, email delivery, analytics, security, customer support, and other operational services.
• Integrations you choose: third-party services you authorize the Services to connect with or send information to.
• Professional advisers: attorneys, accountants, auditors, insurers, and consultants where reasonably necessary.
• Business transaction participants: parties involved in an actual or proposed merger, financing, acquisition, reorganization, sale of assets, or similar transaction.
• Government authorities and other parties: when reasonably necessary to comply with law, protect rights or safety, investigate fraud or abuse, or enforce our agreements.
• At your direction or with your consent.

We do not sell personal information for money. Some analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws even when no money changes hands. Where required, we provide applicable choices described below.

6. Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep you signed in, remember preferences, measure website use, improve performance, protect the Services, and understand the effectiveness of marketing.

You can adjust browser settings to block or delete cookies. Blocking some cookies may prevent parts of the Services from working correctly. You may also use available cookie controls or contact us to ask about opt-out options. Where legally required and technically supported, we process recognized browser-based opt-out preference signals, such as Global Privacy Control.

7. Data retention and security

We retain information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, protect against fraud and abuse, and fulfill the purposes described in this Policy. Retention periods vary based on the type of information and why it was collected.

We use administrative, technical, and organizational safeguards designed to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and notifying us if you believe your account has been compromised.

8. Your choices and privacy rights

Your choices

• You can update certain account information through your account or by contacting us.
• You can unsubscribe from marketing emails using the link in the message. We may still send non-promotional account and service communications.
• You can control cookies through your browser and any available consent controls.
• You can close your account or request deletion, subject to legal and operational retention requirements.

Rights available in some jurisdictions

Depending on where you live and whether applicable law covers Wired2Lead, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to opt out of certain targeted advertising, sales, sharing, or profiling; to limit certain uses of sensitive information; and to appeal a decision about a privacy request.

To submit a request, use our contact page and identify the request as a “Privacy Request.” We may need to verify your identity and authority before completing a request. You may use an authorized agent where permitted by law. We will not unlawfully discriminate against you for exercising a privacy right.

California notice

If the California Consumer Privacy Act applies, California residents may request information about the categories and specific pieces of personal information collected, sources, purposes, and categories of recipients; request correction or deletion; and opt out of covered sales or sharing. The categories of information collected and disclosed during the preceding 12 months are described throughout this Policy. We do not knowingly sell or share the personal information of consumers under 16.

9. Children’s privacy

The Services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.

10. International users

Wired2Lead is based in the United States. If you access the Services from another country, your information may be transferred to, stored in, and processed in the United States and other countries where our providers operate, which may have different data-protection laws than your location.

11. Changes to this Policy

We may update this Policy as our Services or legal obligations change. We will post the updated version and revise the “Last updated” date. When required, we will provide additional notice or request consent.

12. Contact us

Wired2Lead, LLC is responsible for the Services described in this Policy. For privacy questions or requests, use our contact page and write “Privacy Request” in your message.